At freshgrindz, operated by Shopzephyrus, we understand that plans can change. Whether you reconsider a statement necklace or decide those sunglasses aren’t quite right for you, we aim to make order cancellations simple, transparent, and hassle-free.
For clarity, “we,” “our,” and “us” refer to Shopzephyrus, while “you,” “your,” or “customer” refers to our valued shoppers. By placing an order with us, you agree to the guidelines outlined below. We encourage you to read this policy carefully so you know what to expect if you choose to cancel an order.
Our goal is to ensure your experience remains smooth and stress-free, even when plans change. We value your trust and strive to make every interaction straightforward and supportive.
We understand that sometimes you may change your mind after placing an order. If your order has not yet been shipped, you can request a cancellation within 24 hours of placing it. Cancellations are also possible any time before the order is dispatched, provided the 24-hour window has not passed. Acting promptly helps ensure a smooth process.
To request a cancellation:
Our team will review your request and confirm whether your order is eligible for cancellation. Once approved, a full refund will be issued to your original payment method, typically within 5 to 7 business days.
We strive to make cancellations simple and stress-free, giving you the confidence that your order choices remain flexible and are handled with care.
Once your selected accessories have been dispatched and are in transit, cancellation is no longer possible. However, you may still return the items after delivery, provided the return complies with the conditions outlined in our Return and Refund Policy.
We want you to feel confident in your purchase. Even if cancellation is not available at this stage, our return process ensures your satisfaction and provides peace of mind.
At this time, we are unable to modify an order once it has been placed, whether it involves updating products, changing the shipping address, or correcting contact information. If you notice an error, the best approach is to cancel the order within the eligible window and place a new one with the correct details.
We understand that mistakes happen, and our goal is to make your shopping experience seamless and hassle-free. Following this process ensures that your order is accurate and reaches you without any issues.
If you have any questions or need help with canceling an order, our team is ready to assist. You can contact us at shopzephyrus3@gmail.com, and we will guide you through the process and provide the support you need.
We aim to make every step of your shopping experience simple and stress-free. Reach out to us so we can ensure your cancellation requests are handled promptly and smoothly.
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